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Fourth Quarter - October 2003

Faster Delivery, Lower Price

TD Center announces major changes to their Thermal Diffusion (Vanadium Carbide) tool coating business. According to Kelly McVey, Business Unit Manager, "We have been working diligently to better understand our customers needs. Based on feedback from a recent survey, we have identified several key areas to focus our efforts."

TURNAROUND TIME

The biggest target for improvement by Kelly has been the time it takes to do TD. The TD Center currently has a lead-time that is 3-4 days for non-post hardened and 5-6 days for post hardened product. According to McVey, "We are working hard on improving this level of performance, our team is continually striving to improve upon these delivery times."

PRICING/PAYMENT

To react to the weak economy, most businesses are looking to cut costs and still get the same quality of goods and services. In response to this, the TD Center has overhauled its price structure to simplify quoting, include more services and reduce per pound prices. McVey explains, "This is a significant step for us as we are increasing our quality and service and lowering coating prices up to 22%." Included in the new pricing are these essential services: Inspection (Rc Hardness, dimensional size verification if required), Surface Preparation (buffing with diamond compound and light touch-up), Silicon Carbide Blasting (removing of coating prior to polishing).

Vanadium Carbide coating is priced per pound, based on the total weight of the order. The best price is $17.50 a pound on orders of 400 lbs or more, a reduction of 12% from the previous price. Extra polishing service is still $60 per hour and Post Hardening services are available at extra cost. A tooling pricing sheet is available by calling 1-877-TD-CENTR. And to help facilitate a more effortless method of doing business with TD Center, the company now accepts Visa and MasterCard.


Wood Returns as Agent

Tom Wood returns to TD Center after a brief hiatus. Recently retired from the TD Center, Tom will now be representing the TD Center, Nova3 and other TD Center products and services
in the Midwest. Mr. Wood will travel from his home in Vincennes, Indiana to Missouri, Mississippi, Southern Illinois, Western Kentucky, West-Central Tennessee and Northern Alabama.

Plan for the Holidays

No we don't mean gifts and family visits. The end of the year is always the busiest time of the year for the TD Center. Since many of our customers want to coat their Die's over Christmas shutdown, we will get booked up. It pays to plan by calling ahead and reserving your spot. Pre-Scheduled orders get first priority and we will accept your reservation right now!

Over 2,000,000 lbs processed since 1986!

TD Center
2020 15th Street, Columbus, IN 47201
Ph: 877-832-3687 • Fax: 812-378-1591